Connectel

This is the main article describing how you set up your Connectel system for the first time. If you already are familiar with the system and just want to lo...

To create a new Supervisor (User) you click staff > users in the left menu Click on the plus sign in the bottom right corner. Fill out the di...

To create a new Agent you click staff -> Agents in the left menu Click on the plus sign in the bottom right corner. Fill out the different fi...

To create a Team go to Staff -> Teams Click on the plus sign in the bottom right corner. Fill out the different fields: Name = Name of th...

To add agents to team you go to Staff -> Teams Click in the three dots at the rights side of the team you would like to add agents to. Then pre...

To create a new pause status go to "Tools" > "Pauses" Press the plus sign in the lower right corner to add a new pause ...