If you would like to add a new answer group to Connectel Survey
Go to Manage Surveys.
Then click edit on any survey.
Press the add new factor button
Then press "Add new answer group"
On the left side you will see the existing answer groups
And on the right side you can add a new answer group
Give it a name
In 99.9% of the cases "Negative to positive scale?" should be Yes.
Choose how many answers you would like this answer group to have.
As you can read in the text below that option is that you only need to update the textbox for each option if you want the answer to display a specific text like Very Bad or Very Good. If left blank it will display the number.
Then press Save and your new answer group is saved and can be used when creating new factors.