To create a new chat website you go to "Chat" > "Chat Website" and press the plus sign in the lower right corner.
Fill out the information
Name = Name of the chat website (will be visible for agents)
Key = Unique 5 character key for this chat website
Website Domain = The adress where the chatt will be visible ex https://connectel.se
Proxy or Motion Domain = https://CUSTOMERNAME.connectel.io:4433 (replace CUSTOMERNAME with your domain, so for company freeflow it would be https://freeflow.connectel.io:4433) Should also be pre populated, you only need to change 80 to 4433.
List = Contact list to save contact information in when people email.
Interval = Intervall to control the opening hours of the chat.
Description = Description
Then press the three dots on the right and choose "Edit Chat Website" to continue to configure this chat website.
Under settings most settings should already be populated.
But you can choose if you want these 2 options on or off
Under Advanced you will find the Website Script that you need to add to your website. Your web designer should be able to help you with adding it. It is unique for every chat website
You can also turn of or off
Show personal agent avatar = If ON it will show picture of agent if you have uploaded personal avatars.
Show customer avatar = If customer show see an avatar or not.
Snippet Swipe out = Bottom right, left or right. (Left or right is middle of screen)
Default Title = Leave Empty
Online status = Title of chatt snippen when online
Start Chat Button = Text on button when online
Connectel recommends to hide the chat snippet when not. Turn on hide.
Here you can configure what happens for the customer after the chatt is ended.
Closing message = Message that will show for customer after chatt.
Skip message button = Text on button
Enable rating = Customer can rate chat with either starts of thumbs
Enable Feedback = Customer can leave feedback on the chat
Forward Transcript = Customer can download transcript
You don't need to change anything here
Change these settings
Identifier = Agent Alias
Logo: Upload your own logo size should be 90x90px
Online and Offline:
Under Online and Offline tabs you can change what information the customer can insert before starting chat.
We recommend to leave it as is if you don't have any specific needs. Then contact your customer success manager.
You do not need to change anything here.