Connectel

Staff 1

• Agent Presence in WebRTC

Skyview 2

• Filter widget data on disposition
• Metrics

Insights 1

• Metrics

General 1

• Dispositions

Portal 3

• Multi factor authentication (2FA)
• How to buy and manage numbers in Connectel Portal
• How to manage Insights/Skyview permissions

IVR 2

• How to block caller
• IVR Blocks